Trakdesk robust event triggers feature lets you perform specific actions within your helpdesk when certain events occur. You can setup a series of events, who it should be triggered by and what actions should be carried out. There are many ways in which you can use event triggers to your advantage.
9 WAYS TRAKDESK CAN HELP YOU PROVIDE EXCEPTIONAL CUSTOMER SUPPORT
The role effective customer support plays in business can never be over-emphasized. Apart from the fact that it brings about customer satisfaction, loyalty and retention, it’s a great way to keep you ahead of the competition.
Trakdesk: The Gamified Way Towards Better Customer Support
Managing customer expectations is a significant chunk of the deal to keep your business afloat and striving. Around 78 percent of customers have reported to bail a transaction or avoided making a purchase because of the poor customer support experience. Yet, if you manage to meet the expectation of your customer, the probability to make a sell to them increases by 60 to 70 percent on average. In general, loyal customers are estimated to be 10 times as worth as first time purchases.