Trakdesk robust event triggers feature lets you perform specific actions within your helpdesk when certain events occur. You can setup a series of events, who it should be triggered by and what actions should be carried out. There are many ways in which you can use event triggers to your advantage.
The role effective customer support plays in business can never be over-emphasized. Apart from the fact that it brings about customer satisfaction, loyalty and retention, it’s a great way to keep you ahead of the competition.
Managing customer expectations is a significant chunk of the deal to keep your business afloat and striving. Around 78 percent of customers have reported to bail a transaction or avoided making a purchase because of the poor customer support experience. Yet, if you manage to meet the expectation of your customer, the probability to make a sell to them increases by 60 to 70 percent on average. In general, loyal customers are estimated to be 10 times as worth as first time purchases.