We are proud to announce that another huge software update is in the works, and is scheduled to be released on July 23rd The update includes many more features and enhancements to our platform.

Here is a short list of features and fixes that will be included in the update.

1. Better calendar UI
2. Google calendar integration.
   Note: We have replaced the trakdesk calendar with google calendar. If you were previous using the built in trakdesk calendar, please See here for more information.
3. Configure each calendar with its own display color
4. Added Odd and Even ticket ID condition in satisfaction survey
5. Filter reports by custom fields
6. Filter reports by conditional drop-down fields
7. Added custom fields data display in Helpdesk overview report
8. Completely rebuild file attachment plugin with drag and drop and multiple select feature
9. Microsoft OneDrive integration
10. Fixed Google Drive attachment bug
11. Fixed Favicon upload bug on Mac/Chrome browser
12. Enhanced form builder UI
13. Added conditional drop-down menu in form builder
14. Join.me Integration
15. Better canned responses handling
16. Ability to add attachments to canned responses
17. Added canned response and knowledge base articles when creating a new ticket
18. Enhanced Teamviewer app integration – Now displays active sessions for each ticket
19. Added conditional drop-down fields support in automation events, conditions and actions
20. Added conditional drop-down fields support in placeholders
21. Added Report drill-down to Agents summary and Group summary report
22. Changed multiple ticket agents to Single. We did this because we will be launching a new feature called “Ticket watchers” which will be available in the August release.
23. Ability to set default font for email notification templates
24. Added report filter and export csv for security audit report
25. Changed data export column names for custom fields from ‘cid Identifier’ to field label
26. Replaced WYSIWYG editor with image upload support
27. Auto save ticket replies
28. 10 more language translations available
29. Better CSS / HTML for print ticket
30. Changed SAML X.509 certificate to SHA1 Fingerprint
31. Start / Stop ticket time entry counter
32. Added Brand specific ticket URL in placeholders
33. Change custom ticket and requester field placeholders from CID [ticket.custom_field.c98] to Name [ticket.support_type].
34. Added Image Viewer plugin for inline images in the customer support portal.
35. Added “Add CC” to automation and macro actions.
36. Fixed browser notification bug for custom domain / portals
37. Fixed merged ticket message order bug
38. Dashboard displayed incorrect count for tickets due today – Fixed.
39. Integrate Auth0 SSO app
40. Integrate ClearLogin SSO app
41. Enhanced ticket filters – Preserve filters state
42. Fixed live browser notification bug in safari

If you have any questions or concerns, please don’t hesitate to reach out. support@trakdesk.com